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Customer Service

Customer Service

Frequently Asked Questions

The answers to many common questions can be found on the FAQ's page, please check this page out and see if we already have an answer that can help you. This is often the quickest way to resolve your problem. You can view our FAQ's page here.

If however you do need more help please don't hesitate to get in touch and we'll do our best to resolve your query Contact details below.

Order Queries

We will send you an email confirmation once your order has been despatched.

If you’re waiting for an order confirmation, make sure to check your email where you’ll find your order confirmation as soon as it has been processed. (If you can't see it, don’t forget to check your junk mail!)

You can also see the latest status of your orders, from the Order History section of your Account. Simply login here for order details.

It may not be possible to advise when items will be coming back into stock, as this can be dependent on suppliers or other factors beyond our control. Please check the website for product availability, or contact us on the below phone number and we'll do our best to help out.

If you’re experiencing any issues with an order you have received, we’re here to help you. Please check our FAQ's page for help, or contact us on +44 (0)1736 757025.

Store Queries

If you have an in-store enquiry about opening times, stock availability or how to find us, click on our Contact Page to get all the details.

Phone us

If you would prefer to speak to someone, you can call us on +44 (0)1736 757025. Our phone lines are open Monday to Saturday: 9:30 – 17:30, Sunday: 10:00 – 1700.

Returns

If you are wanting to return an item, please visit our Returns and Refund page first to view our returns policy. You can also find Returns information in the 'Returns and Refunds' section of our FAQs page.

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