Refund policy

Christmas 2025

Any items purchased from now can be returned until the 31st of January 2026.

Returns and Refund Policy:

We endeavour to supply only the highest quality products, and we believe that you will be delighted with your choice from Down the Line Surf Company Ltd. However, if you are unhappy with the product in any way it can be returned to us following the simple steps outlined below.

We accept returns up to 30 days after the date of dispatch. If you wish to return an item, simply fill out the returns form enclosed with your online order and return to us at the address given on the returns form, and also stated at the bottom of this page. If you do not have the returns form, simply enclose a cover note containing your contact details and your order number, and we will contact you when it arrives with us in the shop.

Please Note:

• Any items returned must be in the original condition that you received them from us with all packaging and tags intact.
• If you wish to exchange an item(s) you have to cover the cost of the return postage and there will be an additional postal charge for the replacement item(s).
• If you are returning an item to us for a refund you must cover the cost of postage back to us.
• If you have received an item that is faulty or has been sent by us incorrectly, we will refund the cost of any postage due.
• Due to hygiene reasons, we are unable to accept returns on underwear, bikinis and earplugs.
• You are responsible for the item(s) until they reach us.
• For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.

Should you wish to cancel your order, contact us before dispatch and we will refund your payment. If you wish to cancel after the item(s) have been dispatched, please follow our returns process.

We reserve the right to cancel orders should we identify an order to be fraudulent or if shipping costs are out of proportion to the order value.

Please send returns to us here at: -

Returns Dept.
Down the Line Surf Co.
Market Square Arcade
Hayle
Cornwall
England
TR27 4EA